This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

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LiveHealth Online with Associate CARE Service

Your ACS can help to connect you to a counselor.

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LiveHealth Online

Anthem offers associates and their household members LiveHealth Online counseling visits with a psychologist or therapist.

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To find the right counselor, call

833-798-1053
24 hours a day, 7days a week.

Get help for these issues and more

  • AHP Anxiety

    Anxiety

  • AHP Depression

    Depression

  • AHP Grief

    Grief

  • AHP Panic Attacks

    Panic Attacks

  • AHP Stress

    Stress

  • AHP Relationship/Family Issues

    Relationship / Family Issues

  • AHP Stress from coping with a sickness

    Stress from coping with a sickness

It's quick, easy and private

If you're feeling stressed, worried, or having a tough time, you may want someone to talk to.

Now, you can use your company-sponsored member assistance program ACS to have a video visit with a licensed therapist using LiveHealth Online. Talk with a therapist from wherever you have internet access.

How it works:

  • call icon

    Call your ACS program and ask about therapy visits

  • Get more info

    Get more information about ACS including LiveHealth Online

  • email icon

    On confirmation, get an email with the Link, Instructions and a coupon code

  • review icon

    On LiveHealth Online, review therapist's background, education, etc.

  • start icon

    Enter the coupon code provided in the email to get started

A few more details

  • Employees and their household members (10 years or older) are eligible for a selected number of free counseling visits per issue per year.

  • Your visit will last about 45 minutes and you can set up a future visit if you need one.

  • When you have completed your ACS sessions, you may continue to see your online therapist.  Check with your health plan for coverage and deductible information.

*Fees to include deductibles and copays may apply.

For program limitations and exclusions, contact your ACSs toll-free number.
Confidentiality: No one will know you've called ACS unless you give them permission in writing in accordance with federal and state law, and professional ethical standards.

 

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWi), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation (Compcare), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.